FAQ - NaturalReader Commercial

  • Sales

  • What is NaturalReader Commercial? How is it different from NaturalReader Online or the software?

    NaturalReader Commercial is the only one of our products that allows you to use the application and voices for commercial or public use and any redistribution purposes. This includes, but is not limited, to: YouTube videos, public announcements, broadcasts, e-Learning, and IVR or voice messaging.

    The voices available with the software versions (Personal, Professional, and Ultimate) as well as NR Online are permitted for personal use only. This means that audio created with those versions cannot be used for any redistribution purposes. This is also why the Commercial version offers its own voice list.

    Please also note that non-profit use, such as for internal training videos or narration for non-monetized YouTube videos, nonetheless requires a commercial license to allow public redistribution of the audio files.

    NR Commercial is a separate platform from the NR software and NR Online versions, so please be sure that you are not sampling those products if you are looking for commercial use.

    Unlike the personal-use products, NR Commercial is an audio conversion tool and not a document reader. It converts inputted text only and does not read from document files.

    NaturalReader only provides the means to convert your text into audio files permitted for commercial use. Depending on what you’re using the audio files to create, you may be required to use other programs to complete your multi-media projects.

    Be sure to try NaturalReader Commercial from our website here:

    https://www.naturalreaders.com/commercial.html
    (click on 'Try Commercial')

  • What is the cost of NaturalReader Commercial?

    NR Commercial is available through subscription only. Please note that it is a separate application and service from NR Online. There are 3 plans available:

    Single License (1 user): $49 USD/ month (billed yearly)
    Team License (4 users): $79 USD/ month (billed yearly)
    Monthly Plan (1 user): $99 USD/ month (billed monthly)

    Please note that the Single License and Team License both require yearly billing. When you sign up for a Single License or Team License, you will be billed upfront for 12 months of service.

    We strongly encourage our customers to sign up for the 7-day free trial prior to making a purchase decision.

  • Do I have to pay a redistribution fee to continue to use content I created after my subscription ends?

    No. You may continue to use any generated files and content that was created while your account was active even after your subscription ends. There are no additional fees or requirements for their continued use.

  • Do you offer one-time usage rates?

    The NR Commercial application is available through subscription only. We do not offer rates for one-time use or on a per-character basis.

  • How can I try NaturalReader Commercial?

    We provide a free limited 7-day trial version to let you fully evaluate our NaturalReader Commercial application before you make a purchase decision. Please take advantage of the trial version to make sure that NaturalReader Commercial meets your needs before purchasing a license. You have no obligations to purchase and you won’t be asked to provide any payment information until you decide to buy. You can read more details about Commercial and sign up for a trial from our pricing page:

    https://www.naturalreaders.com/commercial.html

    The trial version is for demonstration purposes only so will not allow you to download the audio mp3s. But you can sample all the voices that are available with the application as well as all the other basic functions with the audio settings and Pronunciation Editor. For security reasons, trial users may listen to 10 000 characters of text per day of the trial.

  • What systems support NaturalReader Commercial?

    As a web application, you can login to use it from both Windows or Mac computers. It is not supported on mobile devices.

    The application may not work as intended if using an outdated browser so please be sure that you're using the latest version of Chrome, Firefox, Edge, or Safari. It is not supported on Internet Explorer.

  • How many users does the license apply to?

    This depends on which plan you decide to go with. The Single License and Monthly Plan are both for 1 user only.

    The Team License allows up to 4 users. The registered account holder ('admin') may authorize an additional 3 Team Members to use NaturalReader Commercial by sending them an email invite from their account’s Membership settings. Upon receiving the invite, the Team Member will be prompted to create their own login ID and password to use the service with. The registered account holder may also delete and add additional Team Members from the account settings.

  • What's the difference in features between the Single License, Team License, and Monthly Plan?

    There are no difference in features between these different plans. The only difference between them is user access and billing.

    The Team License permits up to 4 users at a time whereas the Single License and Monthly Plan are both for 1 user only. In terms of billing, the Single License and Team License both require yearly billing paid upfront for 12 months of service.

  • Can NaturalReader Commercial read from documents?

    No, the focus of NR Commercial is the audio production of commercially licensed content. Text must be typed or pasted in directly to the application for converting.

    For reading aloud documents for personal use, please check out NaturalReader Online.

  • What format does NR Commercial convert to?

    Audio is converted to mp3 format only at 22 050 Hz 16 bit. It does not export the inputted text as a document and does not convert to WAV format.

  • What voices or languages are included in NaturalReader Commercial?

    With a paid account, you will have unlimited access to all 50+ different synthesized voices we have available for commercial use.

    Languages included are:

    English, Japanese, Turkish, Swedish, Russian, Portuguese, Polish, Dutch, Norwegian, Italian, Icelandic, French, Spanish, German, Danish, and Welsh.

    Some regional voices are also available, including US and UK English, French Canadian, and Brazilian Portuguese.

    Please note that NaturalReader Commercial is a separate platform from NaturalReader Online. Because of the difference in licensing, NR Commercial has its own set of voices to offer. Voices available with NaturalReader Online are not available to use with NaturalReader Commercial, and vice-versa.

    Please sign up for the free limited trial so you can try the application as well as sample the voices available.

    https://www.naturalreaders.com/commercial.html
    (click on 'Try Commercial')

  • What do the stars next to some of the voice names mean?

    The NaturalReader team put stars next to our favourite US English voices that we recommend you to try. But there's lots of other voices available too, so be sure to sample them all!

  • Why can’t I see 'X' voice from NaturalReader Online?

    NR Online is permitted for personal use only. Because of this difference in licensing, the Commercial application offers its own voice list. NR Online and NR Commercial are separate platforms, so please be sure you are trying the correct product for your licensing needs.

  • Can I use the 'X' voice from the software or NaturalReader Online with NaturalReader Commercial?

    No, the voices in NR Online are licensed for personal use only. We cannot authorize exceptions to the licensing terms.

  • Can you make me my own customized voice?

    Sorry no, we do not manufacture the text-to-speech voices, just the software and applications that utilize this kind of technology.

  • When are you going to add 'X' language?

    If there is a language you are interested in using or would like to see more voices offered in, please let us know by sending us feedback through our website's help system. We cannot make any promises for what new options will added, but we will keep all of your feedback in mind when and if suitable high-quality commercially licensed voices become available to us to procure and if demand remains high.

  • Are there any limitations to the amount I can convert?

    With a paid subscription, there's no limits to the amount of text you can upload, convert, and download to mp3. However, there are some limitations for how much text can be converted in the single segment as well as for the maximum size of projects.

    When you enter text to create a new project, it will divide up the text based on where paragraph breaks occur. These segments can have a maximum of 1500 characters, and each project and maximum of 100 segments. But, you can create an unlimited amount of projects.

    However please note that we do not offer API services and unauthorized access to hidden portions of the application, website, and services is strictly prohibited. The security of the application and systems is closely monitored for misuse. Users associated unusual TTS activity or unauthorized use in violation of our EULA may encounter restricted access to services or permanently banned.

    You can read more about our policies and download the EULA from our website here:

    https://naturalreaders.com/policies.html

  • Are there any restrictions for how I use the generated voice files?

    No. All the voices that are available to use with NR Commercial are licensed for any redistribution purposes.

    Pursuant to our EULA, this is provided that the user has right to redistribute the content itself and recognizes that they are responsible for the content. By signing up for a paid subscription, the user agrees to the following:

    1. The user will not transmit content that is defamatory, libelous, or obscene, which includes material which encourages conduct that would constitute a criminal offence or otherwise violate applicable local, state, provincial, federal, or international law

    2. The user will not transmit content that infringe on the copyright or any other proprietary right of any third-party or individual

    3. The user will not transmit content that is otherwise inappropriate or unlawful

    For more details of terms of use, please download our EULA from this page:

    https://naturalreaders.com/media/LICENSE.pdf

  • How can I order a subscription? What payment methods are available?

    You can purchase a subscription from the NR Commercial's product page here:

    https://www.naturalreaders.com/commercial.html

    We partner with Stripe to provide secure invoicing and payments processing. We accept Visa, MasterCard and American Express payments, debit or credit. We do not accept PayPal or wire transfer for subscription services.

  • Can I purchase NaturalReader Commercial using a purchase order?

    No. We cannot accept purchase orders for any of the NaturalReader subscription products. We ask that our customers purchase the subscription products directly from our website whenever possible. Our automatic management system is best suited to handle new registrations for the online NaturalReader products. Unlike the software products which can easily be delivered and paid through various options in a one-off transaction, NaturalReader Online, as a subscription service, requires much more complex management. For this reason, we cannot accept any purchase orders for this version.

  • What are the renewal, cancellation, and refund policies for NaturalReader Commercial?

    All NaturalReader Commercial subscription plans are non-refundable.

    We provide a free 7-day trial for users to sample NaturalReader Commercial prior to making a purchase decision. We believe this allows sufficient time for our customers to fully evaluate our product and be assured of its performance.

    Once the payment is made, no refunds will be given. We have this policy because service begins as soon as your initial payment is processed and a paid account allows an unlimited amount of conversions and downloads--it is not possible to return generated audio files nor guarantee that content created will not be used.

    By default, your account will be set to auto-renew.You can turn this off at any time from your account’s Billing Settings. If you cancel your subscription,no previous charges will be refunded, but you may continue to use the service until the end of the term you paid for.

    If you're also subscribed to NaturalReader Online's Premium or Plus plan and wish to cancel subscription that as well, please be sure to login to that version to cancel.
    Cancelling from NR Commercial applies to your NR Commercial subscription only, and vice-versa.

    You can also visit our Policies page here to review the refund policies for all of the NaturalReader products:

    https://naturalreaders.com/exploring.html?index=3&info=polices

  • Do you have an API available?

    No, the API is not available at the moment. Please also note that unauthorized access to hidden components of the NaturalReader software, applications, services, and website is strictly prohibited.

    The security of the application and systems is closely monitored for misuse. Users associated unusual TTS activity or unauthorized use in violation of our EULA may encounter restricted access to services or permanently banned.

    You can read more about our policies and download the EULA from our website here:

    https://naturalreaders.com/policies.html

  • Technical Support

  • Where do I download or use NaturalReader Commercial?

    NaturalReader Commercial is a browser-based application so you login to use it directly from our website:

    https://www.naturalreaders.com/commercial.html
    (click 'Go to Commercial')

    It is not downloadable and internet connection is required for use at all times. New to NR Commercial is the optional online sync option, which also allows you to login from different browsers or computers to continue working on your projects. For more information for how to use sync or how to backup projects offline, please see the entries for 'How do I access my projects from other devices?' and 'I don't want to use online sync. How do I backup my projects manually?'.

  • How do I turn the auto-renew off or cancel my subscription?

    To turn the auto-renew setting off, please select ‘Cancel Subscription’ from your account’s Billing Settings. After you cancel, paid service will continue until the end of the current billing period without renewal.

    Subscriptions to NaturalReader Commercial are non-refundable. Please be sure to sign up for the free limited trial prior to taking out a paid subscription. If you have any questions about the application, please contact us through our website’s help system (click on the blue chat icon in the bottom right corner).

    If you're also subscribed to NaturalReader Online's Premium or Plus plan and wish to cancel subscription that as well, please be sure to login to that version to cancel.
    Cancelling from NR Commercial applies to your NR Commercial subscription only, and vice-versa.

    You can also visit our Policies page here to review the refund policies for all of the NaturalReader products:

    https://naturalreaders.com/exploring.html?index=3&info=polices

  • I'm trying to cancel my subscription but it says I'm a free user. What's going on?

    Aside from NR Commercial, there is another product called 'NaturalReader Online'. Our website has a single sign-on feature that allows you to login to just one place, meaning that your NaturalReader account information allows you to sign on to either platforms. So if you sign on to NR Online, then switch the webpage to NR Commercial, you won't have to re-enter the login information.

    When you go to cancel your NR Commercial subscription, please be sure that you're accessing the Commercial application and not NaturalReader Online. If you have a subscription to NR Commercial but not NR Online, then it will show only as a free user when accessing NR Online.

    If you have any problems cancelling your subscription, you can also contact us to do it for you.

  • I cannot access the application.

    Please be sure that you're using the latest browser version available for Chrome, Firefox, Edge, or Safari while using NaturalReader Commercial. It is not supported on Internet Explorer. If your browser is not up-to-date, the application may not perform as intended.

    If your browser is current but are still having problems accessing the application, please let us know and be sure to include the details of what OS you use, the browser type, and browser version.

  • Why isn't my login email being recognized?

    Your account may have been reset do to inactivity. If you login and get the message 'Email not found', please try signing up with the email address again.

  • I'm worried about security. Are the contents of my projects secure?

    Yes! NR Commercial allows you to opt for either online syncing of your projects or to backup your projects locally only.

    The online sync uses a combination of different algorithms and encryption to keep your contents secure. If you opt for offline backup, then your projects are saved only to your browser's local cache. However, this also means that clearing your browser cache will also erase your projects if you do not have online sync turned on.

    The text is sent to our servers only for the conversion process and is deleted shortly afterwards. Nothing is kept on a permanent basis. We monitor conversion activity, not content, for security reasons and to make sure the system is working correctly and efficiently.

    We also do not sell or compromise your information to other marketers--never have and never will! The applications are also GDPR compliant. You can read more about our privacy policy from our website here:

    https://naturalreaders.com/media/privacy2.pdf

  • How do I access my projects from other devices?

    New to NR Commercial is the online sync option. If you are a new user, then this setting is turned on for you by default. If you had an active Commercial subscription prior to August 2019, then the setting will be left off on your account.

    You can toggle online sync from in the bottom of the user menu, which is visible on the left-hand side of the My Library page.

    When online sync is on, your projects are encrypted and stored to our servers for safekeeping. This allows you to continue working on your projects even if you login using a different browser or computer.

  • Are projects synced between Team Members?

    No, only projects created from your own account is saved. To share projects with other Team Members, you would have to export the projects manually and send it to them to upload from their computer. You can read more on how to use the export/import projects options in the next entry below for 'How to send projects to Team Members'.

  • How can I send projects to Team Members or other NaturalReader Commercial users to edit in the application?

    You can use the Import/Export functions to share projects as well as a means for offline backup.

    From the My Library page, hover the mouse over the project you wish to export and click on the download icon. The project will then be saved to your desktop in a unique .nkl file format. This kind of file can only be opened and used within the NR Commercial application. You can then send that project to other Team Members, or save it remotely as your own backup.

    To open or re-upload the project into NR Commercial, go to the My Library page and click on 'Import'. Select the .nkl file from where it is saved on your computer and it will then open in the application. You can export or import only one project at a time.

  • I don't want to use online sync. How do I backup my projects manually?

    If you already have online sync turned on and wish to turn it off, login to your account and go to My Library. From the user menu to the left of the page, click on 'Project Location: Online' near the bottom.

    A pop-up will ask you to confirm. To proceed, click on 'Go Offline'. Follow the steps in the prompts and your projects will be downloaded as .nkl files in a zip folder. They are then deleted from our servers.

    You can they use Import if you need to re-upload your projects at a future date. Unzip the downloaded file. Open up My Library and click on 'Import'. Select the .nkl file from where it is saved on your computer and it will then open in the application. You can import one project at a time.

  • Why are my projects missing?

    If you opt not to use the online sync, please be sure that you are backing up your projects manually for safekeeping. We understand that some users may prefer not to have their projects saved to servers, so for security reasons the projects are instead saved to your brower's local cache only when online sync is off.

    However, choosing this method also puts your projects at risk of permanent loss. Because the projects are then stored locally only, they will be deleted if you erase your browser's cache and history. It also prevents you from easily working on your projects from other devices. To work on projects from other browser types or computers, you would first have to export the project, send it to the new device, then import the project back into the application.

    We cannot recover lost projects if you are saving your projects locally.

  • Why can't some voices use phonemic characters in the Pronunciation Editor settings?

    The voices come from different providers so may have varying abilities in features. Using phonemic characters in the Pronunciation Editor settings is a great way to fine-tune the details of an utterance, but unfortunately not all voices are programmed to allow this. Voices not able to use phonemic characters are noted within the P.E. settings.

  • How do I update my payment information?

    You can update your card information from your account’s Billing Settings. From the My Library page, select ‘Billing Settings’ from the left menu.

    If you have a failed invoice payment, our system will automatically attempt the charge again 3 days after the initial renewal date. If the payment fails a second time, your subscription will not renew and will be cancelled with immediate effect.

  • My renewal payment failed. What happens next?

    If your subscription's renewal payment fails, your subscription will not terminate right away and you will still have paid access for a short time in case you need to update your payment information.

    After the first failed payment, it will try again after 3 days. If you update the payment information within this time, the next renewal attempt will use the new billing information on file. If this second renewal attempt fails, your subscription will then cancel and terminate.

    If your renewal payment failed but you're not interested in continuing your subscription, be sure to select 'Cancel Subscription' from the Billing Settings page instead.

  • Why was my transaction declined?

    Most failed transactions occur because card issuers' bank declined them. When a charge is submitted to your bank or card issuer, they have automated systems that determine whether or not to authorize it. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC.

    If all of the card information seems correct, it is best to contact your bank and ask for more information. For privacy and security, banks and card issuers can only discuss the specifics of a declined payment with their cardholders–-they cannot discuss this with us.

  • Where can I get my invoice?

    To retrieve your invoices, please look for your original order information email. You can click the link under "Your Invoice(s)" to retrieve all your past invoices for the associated account.

  • I don't see my question here and I need help!

    Please contact us through our website’s help system (click on the blue chat icon in the bottom right corner). Be sure to specify which NaturalReader product you're using (eg. Commercial, Online, or Extension) and tell us in detail what situation the error occurs in and with which voice(s). Please also let u know what email address your subscription is registered with if you contact us from an alternate email address.

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